Help Center
Help Center
What do you need help with?
Planning Your Trip
Arrival & Departure Information
Who is picking me up at the airport?
When should I schedule my flight so I can catch the Surf For Life shuttle?
Can I arrive earlier or leave later than the designated arrival and departure windows?
Who do I contact if my flight is delayed or if I miss my flight?
Organizing and Preparing For Your Trip
Do I need vaccinations or malaria medication?
Do I need to purchase travel insurance?
What expenses and travel services are covered by my Surf For Life minimum fundraising commitment?
Something came up. Can I change my reservation to another week later in the year?
What happens if I need to cancel my trip?
Fundraising and Donations
I want to increase my fundraising goal. How do I do this?
How do I setup my fundraising page?
How do I see who has donated to my campaign?
I forgot my password! How do I retrieve it or get a new one?
Where can I find ideas and get help on exceeding my fundraising goal?
By what date do I need to reach my fundraising commitment?
Can I extend my fundraising deadline?
Matching Donations
What are the eligibility requirements for my company's corporate matching program?
How do I apply for a matching donation from my company?
How long does it take for my matching donation to process and show up on my fundraising page?
Can I apply for a match for my registration fee?
How will I know when the matches have been processed?
More Ways to be Involved
Join Us on a Trip Support a Volunteer