How long does it take for my matching donation to process and show up on my fundraising page?

How long does it take for my matching donation to process and show up on my fundraising page?

The donation process varies from company to company and can take as little as 7-10 days or up to 3 months. Volunteers will receive a match confirmation email from donation@surfforlife.org once the match has been processed and has been applied to the volunteer page.

Please be patient, this is not a fully automated process.  For example, if a donor submits a donation request through the Salesforce.org, the request is first processed by the Foundation. Salesforce.org then sends an alert to Surf For Life to verify the original donation. Then, Surf For Life verifies match requests and applies the funds to the volunteer fundraising page. Any missing information (donor name, volunteer name) in the match request will slow down the verification process. If a Salesforce employee submits a request, and the funds have not been reflected in their fundraising total within two weeks of the request date, please reach out to matching@surfforlife.org to check on the status.

 

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